If the website is slow, stuck, or not loading correctly, it’s usually related to your browser, connection, or device.

Quick things to check first

Before trying anything else, make sure:

  • Your internet connection is stable

  • The website is not under maintenance

  • You’re using a supported browser

Step-by-step troubleshooting

  1. Refresh the page
    Press Ctrl + R (Windows) or Command + R (Mac).

  2. Check your internet connection
    Try opening another website to confirm your connection is working.

  3. Clear your browser cache
    Cached data can sometimes cause loading issues.

  4. Try a different browser
    We recommend using the latest version of Chrome, Safari, or Firefox.

  5. Disable browser extensions
    Some extensions can interfere with site loading.

  6. Restart your device
    This helps reset temporary system issues.

If the issue continues

  • Try accessing the website from another device

  • Check if your network is blocking the site (work or school networks)

Still need help?

If the website still doesn’t load properly, contact our support team with:

  • Your device type

  • Browser name and version

  • A screenshot of the issue

→ Contact Support